products
ordering
shipping
returns & exchanges
partnerships
products
what kind of gifts do you offer?
We offer self-care gifts for infertility, loss, pregnancy, postpartum, and mama life! Each gift box is designed to care for her based on the stage she's in.
how do you choose items for each box?
Items in each box are hand-selected based on the care they provide for this stage of her motherhood journey.
We are proud to say that we support small business and ALL items are sourced, or created in collaboration with, women-owned businesses.
are the products in each box safe?
Since our boxes are designed for the stage of motherhood she is in, we make sure the products we select are safe for mama (& baby). Any product that she will apply to her body is cruelty-free and is free from parabens, phthalates, sulfates, synthetic fragrances and dyes. Any product she would consume are all natural.
ordering
can i include a note?
Yes! Personalization makes her gift experience even more thoughtful!
All brooksyboxes include a custom greeting card of your choice. You can type a personalized message during checkout and we will handwrite it for that extra special touch!
If you wish to not personalize a message, no worries! Just leave the message box empty during checkout.
help! i put in the wrong shipping address
Please contact hello@brooksybox.com immediately for address changes. Include your order number, recipients name and correct address. If your order has not yet been processed or shipped, we will get it corrected for you.
can i schedule my brooksybox to ship on a specific date?
Currently, we do not have the option to schedule a ship date. We are looking for this to be an option in the future!
will my order include a receipt?
We understand most brooksyboxes are sent directly to their recipient. So we never include receipts or packing slips. We got you!
i changed my mind, can i cancel my order?
Oh no! Is there something you weren't happy with? Please email hello@brooksybox.com immediately to see how we can help.
Due to our quick turnaround time, we may not always be able to cancel orders.
shipping
where do you ship to?
We currently ship to the U.S.
how will my brooksybox be packaged & shipped?
Glad you asked! Presentation is everything. We believe receiving a gift should be a true experience.
Brooksyboxes are a kraft box that are personally stamped and beautifully wrapped with chiffon ribbon. They are then placed into a shipper box - to keep them extra protected!
when will my brooksybox ship?
Your brooksybox will be personalized and beautifully wrapped within 2 business days.
when will my brooksybox arrive?
We ship via USPS. Once orders are fulfilled (within 1-2 business days), they are then shipped with the following estimated times.
Standard: 2-6 business days
Priority: 1-3 business days
returns & exchanges
what's your return & exchange policy?
All brooksybox orders are final. Due to the personal nature of our gifts, we are unable to provide refunds, exchanges or accept returns.
If an item arrived damaged, please email hello@brooksybox.com as soon as possible!
We want you and your recipient to absolutely LOVE their brooksybox. If for some reason this is not the case, please reach out to us at hello@brooksybox.com.
partnerships
my products would be perfect for brooksybox - who should i contact?
Ahhh we love exploring new products from women-owned businesses! Email Lauren at hello@brooksybox.com. We'd love to hear all about your business and see if we can work together.